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FLEXIBLE CANCELLATIONS – HOLDING FEE REFUND T&CS

1. THE PROMOTER
a. The Promoter is Greystar Europe Holdings Limited of 15 Finsbury Circus House, Finsbury Circus, London, EC2M 7EB (the ‘Promoter’).

2. TERMS
a. These standard terms and conditions (‘Terms’) constitute the entire agreement between a Resident and the Promoter with respect to the matters set forth herein, and no oral statements or prior written matter not specifically incorporated herein shall be of any force or effect at the time of entering the Promotion and/or redeeming the Reward.
b. These Terms apply to the Promotion and by submitting an Entry you are agreeing to be bound by these Terms.

3. PROMOTION PERIOD
a. The Promotion shall open at 09:00AM 18th January 2021 (the ‘ Opening Date’) and close at 11:59PM on 31st March 2021 (the ‘Closing Date ’).
b. To enter the Promotion and to be eligible for a Reward, you must have completed and/ or met all five (5) requirements at section 4 a below via the Residents’ Portal (Active Building) or by other means as determined at the sole discretion of the Promoter by the Closing Date.
(‘Entry’ and ‘Entries’ shall have the same meaning).
c. All Entries (i) received after the Closing Date, and/ or (ii) that do not meet all Eligibility Requirements are automatically disqualified.
d. The Promoter will not accept:
i. responsibility for Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
ii. proof of transmission as proof of receipt of Entry to the Promotion.

4. ELIGIBILITY
a. The Promotion is open to people who have completed and met all the below five (5) requirements (‘ Eligibility Requirements’):
i. Have booked any room type at the participating Chapter Properties for the 2021/22 academic year before the Closing Date; and
ii. Entered into a completed Tenancy Agreement executed by the Tenant and the Guarantor, for a minimum term of from 43 weeks and completed all associated paper works; and
iii. Paid your holding fee, paid your first instalment or paid for your booking in full; and
iv. Be aged 18 or over; and
v. Be in full time education.
(‘Resident’ and ‘Residents’ shall have the same meaning).
b. Any terms not defined in these Terms shall have the same meaning as defined in your Tenancy Letter and Tenancy Agreement.
c. In entering the Promotion, you confirm that you are eligible to do so and eligible to claim a Reward.
d. The Promoter may require you to provide proof that you are eligible to enter the Promotion.
e. There is a limit of one Entry to the Promotion per person, per Room. Entries on behalf of another person will not be accepted and joint submissions are not allowed. The Resident cannot use this Reward offer in conjunction with other offers.
f. The Resident must quote promo code FLEX2122 at time of booking otherwise they will not be eligible for a Reward.

5. THE PROMOTION
a. Residents who book any room type at any participating Chapter property before 31st March 2021 will be eligible for a full refund of their holding fee if they need to cancel before 31st May 2021.
b. This will be returned, alongside any instalments paid, for any cancellations.
Referred to as the ‘Reward’
c. Residents who are eligible are responsible for all other costs and arrangements associated with their Tenancy Agreement, including any necessary travel documents, passports and visas.

6. PARTICIPATING CHAPTER PROPERTIES
a. Chapter Aldgate property located at 35 Commercial Road, London, E1 1LD (‘Chapter Aldgate’)
b. Chapter Highbury property located at 309 Holloway Road, London N7 9DS (‘ Chapter Highbury’)
c. Chapter Highbury II property located at 295 Holloway Road, London N7 9DS (‘Chapter Highbury II’)
d. Chapter Islington property located at 32-34 Market Road, London N7 9AW (‘Chapter Islington’)
e. Chapter Kings Cross property located at 200 Pentonville Rd, London N1 9JP (‘Chapter Kings Cross’)
f. Chapter Lewisham property located at 46 Thurston Road, London, SE13 7SD (‘Chapter Lewisham’)
g. Chapter Portobello property located at 1 Alderson Street, London, W10 5JY (‘Chapter Portobello’)
h. Chapter South Bank property located at 17 Great Suffolk Street, London, SE1 0NS (‘Chapter South Bank’)
i. Chapter Spitalfields property located at 9 Frying Pan Alley, London, E1 7HS (‘Chapter Spitalfields’)
j. Chapter White City property located at 10 Westway, London W12 0DD (‘Chapter White City’)
k. Chapter Old Street property located at 18 Paul Street, London EC2A 4JH (‘Chapter Old Street’)Referred to as the ‘Chapter Property’.
Referred to as the ‘Chapter Property’.

7. LIMITATION OF LIABILITY
a. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate any Resident and/ or entrant or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Promotion and/ Reward except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
b. The Promoter accepts no responsibility for any disappointment of any kind suffered by any entrant in entering the Promotion, including as a result of any entrant being rewarded or not rewarded with a Reward.

8. DATA PROTECTION AND PUBLICITY
a. You agree that the Promoter may use your name, image and town or county of residence to announce the same and for any other reasonable and related promotional purposes.
b. You further agree to participate in any reasonable publicity required by the Promoter.
c. By entering the Promotion, you agree that any personal information provided by you with the Entry may be held and used only by the Promoter or its agents and suppliers to administer the Promotion.

9. GENERAL
a. The Promoter reserves the right in its absolute discretion to disqualify any Entry and/ or Resident if it has reasonable grounds to believe that an entrant has breached any of these Terms or any applicable law. Each Resident acknowledges and agrees that any failure to comply with these Terms could lead to the Promoter disqualifying that person, without the Promoter giving any reason for such disqualification or granting any opportunity for challenge.
b. The Promoter reserve the right to cancel or amend all or any part of the Promotion and/or Terms without notice and at its sole discretion where it becomes necessary to do so, including for any event that is outside of the Promoter's reasonable control. Any changes to these Terms, or cancellation of the Promotion, will be posted on the Promoter’s website (www.chapter-living.com). It is the responsibility of entrants to keep themselves informed as to any changes to these Terms.
c. This Promotion is subject to limited availability and will be available on a first come first served basis. The Rewards are not transferable to another individual and no cash or other alternatives will be offered.
d. These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including the Promotion), existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims) shall be governed by the laws of England and Wales.
e. The Courts of England shall have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms or their subject matter, existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims).

政策来源：https://www.chapter-living.com/legal/flexible-cancellations-holding-fee-refund-tcs