iQ Student学生公寓关于COVID-19 CORONAVIRUS的政策

We’d like to thank each of our residents for their patience and understanding during this challenging time. The situation with COVID-19 is rapidly evolving and our first priority is always to ensure that we are providing all students with a safe and secure home.

Whether you are in your iQ home, or elsewhere, our team is standing by to support you and make sure that you have the clarity and comfort that you need during this difficult period.

We have been closely monitoring the impacts that COVID-19 has had on university life, and the changes being made to tuition for the coming term. With many universities advising students to return home, some of you have been in touch about what returning home means for your accommodation rental payments.

We also know that many of you are still calling iQ home and need or would like to stay with us until the end of your agreement, and in some cases for longer.

We can now confirm the following:

• For students who wish or may need to extend their stay over the post-term summer months, we would like to reassure you that we will work with you to understand your needs and do all we can to facilitate your stay. For anyone who would like to enquire about this option, please get in touch with hello@iqstudent.com.

• For students who will not be staying for the summer term and pay their rent directly to iQ, we can confirm that provided you let us know by 5pm on Thursday, 9th April 2020 by following this link and completing the check-out process, we won’t charge you for the remainder of your current tenancy, effective from the 18th April 2020. We will treat this as a surrender of your tenancy agreement with us and take your room as returned. If we haven’t heard from you by 5pm on Thursday, 9th April 2020, we will assume that you are staying with us until the end of your tenancy.

If you have any questions about this update, please take a look at the FAQs section or contact a member of our team at hello@iqstudent.com who are on hand to support you.

原文链接：https://www.iqstudentaccommodation.com/an-update-from-us-on-covid-19

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